Guanxi

THE PROBLEM

These days the welcome and the assistance of Chinese tourist can be really complex procedures, for each tourist facility which has the ambition to receive the guest with all the attention to details that surely our visitor will not fail to appreciate.

Whether it is the arrival at the hotel, some services provided by the facility, especially those in the room, the breakfast and meals in general, or the website, the experience perceived by the customer can be compromised if it is not managed in a more adequate way.

Indeed, not only the lingual differences but also cultural ones can sometimes create an impenetrable barrier and all of this risks to compromise the real quality of the supplied service and the image of the facility, making it looks like inappropriate.

问题

现在嘉宾也帮助中国游客可能是介绍每种旅游设施有困难。
这些想欢迎客人的旅游设施以最好的方式展示

如果某些服务没有正确的方式管理，那么客户会感受到不舒服；例如：到达在酒店；客房服务；早饭；食物；网站。

不但文化差异而且语言差异可能构成一个障碍也提供服务质量有让客户的感受不好的风险。

然后旅游设施也可能看起来不适合我们的中国客人。

THE SOLUTION

Beekon Event is a service that allows the tourist attractions to improve the perception and the availability of services geared towards Chinese guests, thus enriching their experience.

All this thanks to:

  • The use of Beekon technologies
  • The linguistic mediation through the creation and the support of a web site, social media, newsletter using Chinese language
  • The training and consultation courses of the staff inside the accommodation facilities. All of this through the help of experts and certified people
  • The support from the hospitality of a customer to a follow up on social media

答案

一个服务，Beekon Event Guanxi，旅游景点的设施提高以改善其服务的感受和可用性面向中国公众，丰富着客户的体验。

这一切都归功于

  • 使用Beekon的技术
  • 语言调解，通过中文网站，社交媒体，通讯的创作和支持
  • 旅游胜地工作人员的培训班和咨询课程。这一切都通过专家也认证合作伙伴的帮助
  • 支持从客户的好客到社交媒体的后续

THE PRODUCT

Guanxi is a Chinese character which represents a very important concept for the population of the Far East: the relationship.

Indeed, Beekon Event wants to create a strong relationship with the Chinese customers and through this service can customise, enrich and support their experience.

产品

关系是一个代表重要概念的中文汉字为中国人口。

实在Beekon Event想跟中国客户创作一个强的关系；通过这项服务可以个性化，丰富也支持中国客户的经验。