These days the welcome and the assistance of Chinese tourist can be really complex procedures, for each tourist facility which has the ambition to receive the guest with all the attention to details that surely our visitor will not fail to appreciate.
Whether it is the arrival at the hotel, some services provided by the facility, especially those in the room, the breakfast and meals in general, or the website, the experience perceived by the customer can be compromised if it is not managed in a more adequate way.
Indeed, not only the lingual differences but also cultural ones can sometimes create an impenetrable barrier and all of this risks to compromise the real quality of the supplied service and the image of the facility, making it looks like inappropriate.
Beekon Event is a service that allows the tourist attractions to improve the perception and the availability of services geared towards Chinese guests, thus enriching their experience.
All this thanks to:
- The use of Beekon technologies
- The linguistic mediation through the creation and the support of a web site, social media, newsletter using Chinese language
- The training and consultation courses of the staff inside the accommodation facilities. All of this through the help of experts and certified people
- The support from the hospitality of a customer to a follow up on social media
一个服务，Beekon Event Guanxi，旅游景点的设施提高以改善其服务的感受和可用性面向中国公众，丰富着客户的体验。
Guanxi is a Chinese character which represents a very important concept for the population of the Far East: the relationship.
Indeed, Beekon Event wants to create a strong relationship with the Chinese customers and through this service can customise, enrich and support their experience.